Address Card

Get in Touch

We are here to help. Whether you have a question about your Address ID, need help with sharing settings, want to report a problem, or are exploring a business partnership, our team will do our best to respond clearly and promptly.

General contact

For product questions, account help, feedback, press enquiries, and general communication, email us at:

Email: [email protected]

Registered users — fastest support

If you already have an Address ID account, the quickest way to get tracked assistance is through the Support section in your user dashboard. Tickets help us see your full conversation history, assign your request to the right person, and follow up until your issue is resolved.

Please sign in and open a new support ticket for:

Problems saving or sharing an address
Handler or public profile questions
Account access or security concerns
Bug reports and feature requests

Business and partnership enquiries

If you represent a business, logistics provider, marketplace, or organisation interested in integrating Address ID or collaborating with us, write to [email protected] with a short description of your use case. We welcome conversations about delivery workflows, identity verification, and location-sharing solutions.

Privacy and legal requests

For privacy-related questions, data access requests, or legal notices, contact us at the same address: [email protected]. Please include enough detail for us to verify your request and respond appropriately.

Response times

We aim to reply to most emails within 1–2 business days. Support tickets from registered users are typically handled faster because they give us the context we need to help you efficiently.

Messages received on weekends or public holidays may take a little longer. If your matter is urgent and relates to account security, please mention that clearly in your subject line.

Before you write

To help us assist you quickly, please include:

The email address associated with your Address ID account (if applicable)
A clear description of the issue or question
Screenshots or steps to reproduce the problem, if relevant

Thank you for reaching out. We appreciate your trust in Address ID.